Frequently Asked Questions

Questions Last Updated June, 2019

What Payment Methods Do You Offer?

Apart from good old fashion cash, we accept credit and debit cards through our online payment portal and we’ve recently added ZipPay to our site and store. Giving you the option to Play now, Pay later.

How Long Will it Take To Get My Package?

Our postage partner is Australia Post so the shipping estimates should be pretty close. We ship your package from Bankstown, NSW 2200. Please note any and all information sent to you via email and SMS regarding your shipment.

How Do I Track My Order?

You can track the progress of your order right here on our Track Your Order screen. This will only track the process of your order through our store. Shipping tracking can be done through the Australia Post Website.

How Do I Place an Order?

Go shopping! Have a look through the shop and add what you want into your cart, then checkout. Simple as that!

How Should I to Contact if I Have Any Queries?

You can contact us 24/7 on hello@bankstownsound.com.au and one of our customer care team will get back to you as soon as possible.