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Privacy Policy

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Who We Are

Our website address is: https://www.bankstownsound.com.au/

Thank you for visiting Bankstown Sound & Marine – Australia’s Best Independent Car Audio Retailer.
We are dedicated to providing the best user experience with the best products and prices possible. During your time on this site, we will obtain information from you in order to serve you. We understand that your privacy is important, and we want you to know what we’ll do with that information as well as, with zero exceptions, we will never share, sell or trade your information to anyone.

What personal data we collect and why

1. Comments and Reviews

When you leave a comment or a review on a product on the site, we collect the data shown in the form as well as your IP Address and browser information to help deal with spam and abuse.

It is stored in the web server that hosts this website and is protected by a 2048-bit encryption and is accessible by internal Bankstown Sound & Marine staff.

2. Contact Forms

If you interact with any form on the site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when dealing with the site. These cookies are stored in your own browser, and will last for 365-days.

If you have an account and you log in to this site, we will set a temporary cookie, in your own browser, to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

3. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

4. how long we retain your data

If you leave a review, the review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up reviews or comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their own personal information at any time (except they cannot change their username). Internal Bankstown Sound & Marine staff can also see and edit that information (except your password).

Although you do enter your Credit Card details into our website whilst paying via Credit Card, we don't actually see it, we have zero access to that information. That information is stored and handled by our 3rd Party Payment Prodviders.

5. what rights you have to your data

If you have an account on this site or have left comments or reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. 

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

6. What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

7. 3rd party Payment providers

Credit Card and other payments details are never stored or saved on this website. They are protected through to independent payment gateways. At this time, Bankstown Sound & Marine utilise PayPal, AfterPay, and Zip as our payment gateways. All information about their privacy policies can be found through those links.

8. Offline Contact

When you sign up to a mailing list, create an account, or process a sale on the Bankstown Sound & Marine website, we will retain your First Name, Email Address, and Mobile Phone number if we obtain it.

We do this to stay in contact with you in relation to new products, sales events, and customer service. Should you wish to not hear from us anymore, each email is sent with an Unsubscribe link in the footer - you're able to remove yourself completely from all future mailings.

9. OTP Verification

To combat Credit Card fraud we have implemented a One Time Passcode (OTP) Verification process for all orders paid via Credit Card. It's a short, simple process that allows us to verify that your order is in fact genuine.

A OTP is sent to the mobile number you've entered into the order screen, you're required to enter it correctly for your order to be processed. This OTP process takes a total of 5-10 seconds.

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